Returns & Refund Policy

Last updated: June 2026

At Decor Home Lab, we want you to love every item you order. If you are not completely satisfied with your purchase, you may request a return in accordance with our 14-day return policy below.

1. Return Window

Customers in the United States may request a return within 14 days of receiving their order.

The return period begins on the date the order is delivered to the shipping address provided at checkout.

2. Eligibility for Returns

To be eligible for a return, items must:

• be unused and in their original condition
• include all original packaging
• not show signs of use, damage, or wear caused by the customer

We reserve the right to refuse a return or deduct from the refund amount if the returned item does not meet these conditions.

3. Return Shipping Costs

Customers are responsible for paying their own return shipping costs unless the return is due to an item that arrived damaged, defective, incorrect, or otherwise not as described.

Return shipping costs are non-refundable.

We recommend using a trackable shipping service when returning an item. Decor Home Lab cannot be responsible for returned packages that are lost or not received.

Exception: If an item arrives damaged, defective, or incorrect, please contact us at info@decorhomelab.com within 48 hours of delivery and provide your order number and photos of the issue.

In such cases, we will review the issue and, where applicable, provide a prepaid return label, replacement, or appropriate refund at no additional cost to you.

4. Non-Returnable Items

The following items cannot be returned:

• personalized or custom-made products
• gift cards
• items marked as final sale

5. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Approved refunds will be issued to your original payment method.

Please allow up to 14 business days for the refund to be processed after the returned item has been received and approved.

Original shipping fees are non-refundable, unless the return is due to a damaged, defective, incorrect, or otherwise improperly fulfilled item.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

6. How to Request a Return

To request a return, please contact us at:

Email: info@decorhomelab.com

Please include:

• your order number
• the item(s) you would like to return
• the reason for the return
• photos of the item and packaging, if applicable

Our customer support team will provide you with the next steps for your return.